ENTERPRISE IT SERVICES
Effectively Manage IT Technical Support
We run, manage and provide IT Solutions with persistent pursuit of integration and transformation superiority.
Your systems will be monitored 24/7 and alert us. We are alerted before you realize there was an issue. We are able to fix or repair system issues before you are even aware.
The word business intelligence frequently refers to a range of tools that provide quick access to insights about an organization’s current state, based on available data. Our Business intelligence (BI) leverages software and services to transform data into actionable insights that inform an organization’s strategic and tactical business decisions.
Mobility & Endpoint Protection
We deliver secure, mobile applications to ours customers, enabling anytime/anywhere access. We also provide threat detection and response services.
Customers expect to receive solutions that are plug-in ready so they can get into production quickly, which means that delivering products completely configured, customized, and tested is utmost. With facilities and trained specialists located strategically around the world, Global Lifecycle Management can help your company realize the value from technology faster.
Managed Security Services
Your organization may have working tools and processes but could benefit from trusted security advisors. AIIS Managed Security Services can strengthen your security program with custom-built services, including threat, cloud, infrastructure, data, identity, and response management.
We integrate data analytics into our services and innovative solutions. We build and maintain data analytic solutions customized to every customer request. We ensure each customer has a customized dashboard that is easily read and presentable. We provide expressive KPIs that complete business processes and use automation to simplify data collection.
AIIS System Administrator as a Service (ASAaaS)
Advance, Innovative IT Solutions (AIIS) will provide support services that helps by smoothing organization workflow. Our services are optimized allow our IT professionals to remotely manage and monitor desktops, servers and mobile devices. Using an industry standards we also gives management the tools you need to provide incredible customer service with ease and follow-up on submitted work requests. What makes AIIS provided solutions so unique is that we can conform to multiple platforms of operating systems and mobile devices. Our team uses commercial of the shelf (COTS) software and tools to provide support for all types of clients.
Giving options to clients allow for economical affordability and prevents an organization from being forced to use a single solution. No one solution should be the single fix to every problem, we provide many solutions that allow organizations to become or remain scalable and most of all cost effective.
AIIS provides a convenient workflow as shown below:
- Ticket management: Ticket escalation based on priority, Update ticket statuses, open and close tickets, and monitor resolution times.
- Create tickets faster: Easily raise new tickets from multiple sources, including email, desktop, and phone.
- Service Desk Voice: Set up a dedicated local number so you can generate tickets from phone calls and so your customers can check ticket statuses via an automated system.
- Task management: Easily manage your organization’s workflow with seamless task management, including task templates that allow you to save time creating recurring tasks for your employees.
- Mobile apps: Bring your service desk with you into the field with iOS and Android applications optimized for field service management.