Advance, Innovative IT Solutions (AIIS) will provide support services that help by smoothing organization workflow. Our services are optimized to allow our IT professionals to remotely manage and monitor desktops, servers, and mobile devices. Using industry standards, we also give management the tools you need to provide incredible customer service with ease and follow-up on submitted work requests. What makes AIIS-provided solutions so unique is that we can conform to multiple platforms of operating systems and mobile devices. Our team uses commercial off-the-shelf (COTS) software and tools to provide support for all types of clients.
Giving options to clients allows for economical affordability and prevents an organization from being forced to use a single solution. No one solution should be the single fix to every problem, we provide many solutions that allow organizations to become or remain scalable and most of all cost-effective.
AIIS provides a convenient workflow as shown below:
- Ticket management: Ticket escalation based on priority, Update ticket statuses, open and close tickets, and monitor resolution times.
- Create tickets faster: Easily raise new tickets from multiple sources, including email, desktop, and phone.
- Service Desk Voice: Set up a dedicated local number so you can generate tickets from phone calls and so your customers can check ticket statuses via an automated system.
- Task management: Easily manage your organization’s workflow with seamless task management, including task templates that allow you to save time creating recurring tasks for your employees.
- Mobile apps: Bring your service desk with you into the field with iOS and Android applications optimized for field service management.
Please download our capability statement to see our full service offerings.
Contact us to request an appointment.